Terms & Conditions

Cedar & James Provides

Cosmetic dermal therapies, cosmetic procedures and cosmeceutical science and education providing top medical grade skincare to cater for each of our clients individual needs. Our scope of practice includes, laser and light based therapies, epidermal resurfacing procedures and micro-needling.

Booking Appointments

Please be courteous when making a booking as last minute cancellations

or no shows can be detrimental for our business, by not allowing sufficient time to fill the appointment & causing other clients to miss out on their preferable times such as evenings & weekends.

Bookings & Cancellation Policies

In order to secure all appointment times, we may require up to a $100 deposit that will either be deducted from the total service amount after the commencement of your treatment or held as a deposit for your next appointment when rebooking. Appointments missed or rescheduled less then 24 hours before the appointment will result in a $50 fee. To reschedule appointments please call me (insert new phone) Another option is to leave credit card details to secure all future appointments with us.

No shows may be charged the full booked service amount unless this is explained as an emergency that could not be helped. We will not except any future bookings and may take legal action if cancelation fees have not been met.

Privacy & Safety

At Cedar & James we are committed to protecting the information about you that we collect, store and use when you provide it to us either in clinic or on our website cedarandjames.com. We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). By accessing the Site, or by making a booking with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. The Privacy Policy applies only to information collected through our Site and does not correlate with information received through any other medium.

Personal Belongings

We will not take any responsibility for the loss of any personal belongings left on the premises. We suggest keeping all items together during your treatment.

Parking Your Vehicle

Parking is provided out the front of the property. This has been designed and is dedicated just for you. If by the off chance it is not available, there is ample free parking across the road.

Product Return Policy

Please choose your product purchases carefully. Due to maintaining strict hygiene standards

Cedar and James will not provide exchanges or refunds.

Faulty Or Defective Products

Any purchases proven to be faulty or defective may be replaced, although money will not be refunded. Contact Cedar and James as soon as possible if you suspect your product is defective.

Treatments & Services

We aim to do our best to help our clients with all skin conditions, if you have had any treatment or started using products and have any concerns. Please contact us as soon as possible so we can assist you and offer our professional advice.

All treatment and product pricing is subject to change without notice. We do our best to keep our information current but it may not always reflect the price changes on the website or treatment menu’s.

Privacy Policy

Cedar and James does not sell or outsource client information and takes sole ownership of all photo documentation. Information collected is used solely for the benefits of treatment procedures, bookings and product prescriptions. All measures are taken to ensure your personal information and contact details are protected within our leading salon and booking software.

Payment Methods